Shipping & Returns
Free shipping on orders of $99 or more within contiguous 48 states!
Want to ensure your order ships quickly?
Be sure to check out using the PayPal Checkout or PayPal Credit option in the shopping cart. This will prevent any processing delays due to orders being flagged for additional fraud screening. Orders deemed as possible fraud may require additional verification prior to shipment, which could add to overall delivery time.
When will my order ship?
For orders where shipping is upgraded to an expedited option, orders placed by 12:00PM Central time will ship same-day, Monday-Friday (excluding holidays). Orders placed after this will ship the following business day with the requested shipping method.
All other orders typically ship the first business day after they are placed.
Orders over $99 SHIP FREE within the contiguous 48 states.
Standard Shipping (orders under $99) within 48 states: $6.95
Free Shipping (orders over $99) within 48 states
Orders with Standard Shipping (or Free Shipping for orders over $99) selected will ship by the best method available. This is typically USPS or FedEx Ground, depending on size and shipping location. Orders shipped by this method typically arrive 1-5 business days after shipment.
Delivery dates are not guaranteed, and may be impacted by weather, natural disasters, holiday shipping volumes, or other shipping carrier delays. Shipping costs are not refunded due to transit delays.
Orders containing fuel, aerosol paints, and other chemicals will occasionally ship by FedEx SmartPost, depending on the size and weight of the items.
Shipping to Alaska, Hawaii, Puerto Rico, APO/FPO, and US territories are not eligible for free shipping, and will be charged higher shipping rates on some items.
If your package shows as delivered, but you do not have it, you MUST notify RC Superstore within 1 business day to ensure adequate investigation is possible. Please use our Contact Form to notify us in writing.
Have a question on an order you have already placed?
Please sign in to your account to track your order.
If an item needs to be returned, please contact us as soon as possible once you have received it so that we may provide the return authorization.
EXTENDED HOLIDAY RETURNS - Orders placed from Nov 10 to Dec 15 will have until January 15, 2020, to be returned.
Outside of the extended return window above, return requests must be received within 30 days of the shipment of the product. All returned items must be in new condition, in the original (unopened) packages. Items that are damaged/opened may not receive full credit. Returns must be received back to RC Superstore within 14 days of the return being approved.
There is no restocking fee on authorized returns that meet the above requirements. Return shipping (insured) is the responsibility of the customer. The original shipping charge will not be refunded. If shipping was originally free, the actual shipping/handling costs will be deducted from the credit amount. Unauthorized returns and returns of opened/used items may be rejected if not previously authorized by RC Superstore, Inc.
Warranty / Defective Claims
The majority of the items we sell are covered by manufacturer warranties. When this is the case, we ask to please follow the manufacturer's warranty process. If an item needs to be repaired/replaced due to a defect, please check the product manual for warranty information. If you have any questions about whether the item should be replaced by the manufacturer or through RC Superstore, contact us and we'll be happy to assist.