Shipping & Returns

Shipping Information

Free shipping on orders of $99 or more within contiguous 48 states!

When will my order ship?
For orders where paid shipping is upgraded to an expedited option, orders placed by 11:00AM Central time will ship same-day Monday-Friday (excluding holidays).  Orders placed after this will ship the following business day with the requested shipping method.

All other orders typically ship the first business day after they are placed.

For more urgent deliveries, we suggest selecting one of the FedEx shipping options at checkout for more reliable service.

Tracking information is provided for all shipments via e-mail. Please pay attention to your shipment and its delivery status.

Free Shipping
Orders over $99 SHIP FREE within the contiguous 48 states.

Standard Shipping (orders under $99) within 48 states: $6.95
Free Shipping (orders over $99) within 48 states
Orders with Standard Shipping (or Free Shipping for orders over $99) selected will ship by the best method available. This is typically USPS or FedEx Ground, depending on size and shipping location. Orders shipped by this method typically arrive 1-5 business days after shipment.

Shipping to PO Boxes
If you have a PO Box, we highly recommend you provide a physical shipping address along with it.  If you only provide a PO box for shipping, please select Priority Mail as your shipping method rather than our Free Shipping offer.  Providing only a PO box and selecting Free Shipping may result in delays or slower shipping methods (Parcel Select or SurePost) being used.  We may also contact you to provide a physical address.

Estimated Delivery Dates
Delivery dates are not guaranteed, and may be impacted by weather, natural disasters, shipping volumes, or other shipping carrier delays. Shipping costs are not refunded due to transit delays.

Orders containing fuel, aerosol paints, and other chemicals will occasionally ship by FedEx Ground Economy, depending on the size and weight of the items.

Shipping to Alaska, Hawaii, Puerto Rico, APO/FPO, and US territories are not eligible for free shipping, and will be charged higher shipping rates on some items.  Items such as LiPo batteries cannot be shipped to these locations.

Non-Receipt Claims
If your package shows as delivered, but you do not have it, you MUST notify RC Superstore within 24 hours of the stated delivery to ensure adequate investigation by the shipping carrier is possible. Please use our Contact Form to notify us in writing.

Have a question on an order you have already placed?
Please sign in to your account to track your order.

If an item needs to be returned, please contact us as soon as possible once you have received it so that we may provide the return authorization.

Order Cancellations
If you need to cancel an order, please message us immediately through our Contact page.  While we will attempt catch an order prior to shipment, it is not always possible to catch an order that has been packed already, even if you do not yet have the tracking number.

Return Policy
Return requests must be received within 30 days of the shipment of the product. All returned items must be in new condition, in the original (unopened) packages, shipped inside a designated shipping package to protect the item. Items that are damaged/opened may not receive full credit. Returns must be received back to RC Superstore within 15 days of the return being approved.

There is no restocking fee on authorized returns that meet the above requirements. Return shipping is the responsibility of the customer. The original shipping charge will not be refunded. If shipping was originally free, the actual shipping/handling costs will be deducted from the credit amount. Unauthorized returns and returns of opened/used items may be rejected if not previously authorized by RC Superstore, Inc. We reserve the right to charge a restocking fee on open/used returned merchandise that requires additional labor to process.

Refused packages or shipments returned due to an invalid shipping address will be handled as a return with all shipping costs deducted from the credit amount.

Warranty / Defective Claims
The majority of the items we sell are covered by manufacturer warranties. When this is the case, we ask to please follow the manufacturer's warranty process. If an item needs to be repaired/replaced due to a defect, please check the product manual for warranty information. If you have any questions about whether the item should be replaced by the manufacturer or through RC Superstore, contact us and we'll be happy to assist.